Specifications；

?Manage Service Desk tickets/requests/queries within service and operation level agreement SLA/OLA, and escalate issue appropriately

?Clarify with end-users on issues/requirements on the tickets/requests

?Provide front-line end-users support to international offices

?Coordinate with full range IT team members to deliver resolutions to end-users

?Perform IT administrative tasks as required; Maintain IT asset with good accuracy

?Maintain various kinds of manuals and documentations

?Answer customer call to raise ticket







Requirements;

?At least 1-2 years working experience in Service Desk / Technical support position. We also need experienced people in our Service Desk unit.

?Excellent customer service skill and ability to develop and build rapport with end-users

?Good people interaction and communication skills, organization and administrative skills

?Strong end-user support, troubleshooting, and problem-solving skills

?Knowledge of remote access technologies

?Passion to learn, able to drive end-to-end solution

?Strong sense of ownership, being a self-starter and self-motivated, demonstrate initiative in continuous improvement

?Can do attitude, and collaborate closely with team members across borders

?Able to work in a fast-paced and under pressure environment

?Fluent in English and Mandarin, able to speak in Cantonese is a plus

?Working experience in a financial company is preferred

Degree in IT related and/or professional certificate such as ITIL foundation is preferred